Terms of Service

Homestay Host Terms of Service

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Homestay Host Agreement 

Welcome to Griffith Homestay, a homestay service managed and operated by Griffith University. As a Homestay provider for the university we pride ourselves on providing and promoting a positive student experience. As a Homestay Host you will be provided with the opportunity to engage with a diverse range of students and the opportunity to introduce them to the culture and experience of Australian living.

This homestay host agreement is an agreement between the Homestay Host and Griffith University and ensures the standard requirements for providing pastoral care to students studying at the University and residing in Homestay Accommodation are met. By signing this agreement as a Homestay Host you agree to be bound by the terms and conditions of this Host Agreement.

Policies and Procedures relevant to this agreement which a Host should be familiar with are: 

Homestay Student Agreement

Homestay Policy

Homestay and Airport Reception Terms and Conditions 

International Student Critical Incident Management Policy and Procedure

Code of Conduct 

Equal Opportunity Policy

Under 18 International Student Policy and Procedures 

Griffith University Privacy Plan 

Grievance Procedures 

https://www.bluecard.qld.gov.au/

  1. Recruitment and Selection

All Hosts must:

  1. Services 

Upon successful completion of the registration, orientation and house inspection, Griffith Homestay will register a host, have the host complete and agree to this Host Agreement. Griffith Homestay will then provide the following to the host:

Griffith Homestay does not provide guaranteed placements and where placements are provided a guarantee is not provided around the duration of the placement. Griffith Homestay recognises Hosts come from a variety of family compositions, cultural backgrounds; these will not be the basis for acceptance or rejection of placements.

  1. Host Responsibilities

Under 18 International Students

  1. Insurance
  1. Fees and Charges 

*Long term placements may see students return home during the holiday period. If a student vacates the homestay during the holiday period for more than 2 weeks students can expect to pay up to 50% of the homestay fee to the Host family to either store their personal items or secure the room .The amount payable is negotiable between the Host and student.

  1. Privacy & Confidentiality 
  1. Complaints

A Host or student may advise Griffith Accommodation of any concerns, difficulties or lodge a complaint regarding a placement at any given time. All Concerns and/or complaints are recorded on file and will be investigated.

  1. Termination

Griffith Accommodation may terminate a Homestay placement (before or after commencement) immediately by notice if the Host responsibilities have not been met or in its sole discretion that it is appropriate to terminate the Homestay. The following are examples and reasons placements maybe terminated:

In its sole discretion, Griffith Accommodation may elect to cancel the registration of Hosts should it consider the Host fails to satisfy service provisions in accordance with this agreement.






Homestay Guest Terms of Service

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Dear Applicant ,

Thank you for choosing Griffith Homestay. Before we commence your application process you are required to read the following so that you have a better understanding about the homestay program and what support is available to you as a Homestay Student with Griffith Homestay Program.Please do not hesitate to email homestay@griffith.edu.au if you require additional information about the process and the what you can expect. 

What is Homestay?

Here are some important contacts to assist you with your studies and a stay in Australia.

In meantime please read the below the Host Student Agreement  and complete your application with Griffith Homestay.

Homestay Student Agreement

Welcome to Griffith University’s Homestay program. As a student residing in Homestay accommodation you will be provided with the opportunity to engage with a Homestay Host/s, develop lifelong friendships and experience Australian culture while living in a safe and comfortable environment.


This Homestay Student Agreement is between the Homestay student and Griffith University. It ensures the standard requirements for residing in Homestay accommodation are met. By signing this agreement as a student you agree to be bound by the terms and conditions of this Agreement.


Policies and Procedures relevant to this agreement which a student should be familiar with are:


Homestay Policy

Homestay Host Agreement

Student Critical Incident Management Policy

Student Critical Incident Management Procedures

Student Misconduct Policy

Student Sexual Assault, Harassment, Bullying and Discrimination Policy

Procedures for Reporting and Responding to Student Sexual Assault, Harassment, Bullying and Discrimination

Code of Conduct

Under 18 International Student Policy and Procedures Griffith University PrivacyPlan


Eligibility

To be eligible to be placed into Homestay students are required to have undertaken thefollowing:

Students who fail to comply with the eligibility criteria may have their Homestay application refused or placement terminated.

  1. Placement of a Student

Students can only be placed into Homestay once they have met the eligibility criteria. Students are matched with Homestay hosts in accordance with their requirements and special requests (these may include smoking, allergies & medical problems, hobbies). Students that do not have special requirements are able to select a host online or are paired with hosts who have similar interests and hobbies.

  1. Student Responsibilities

Whilst in Homestay students responsibilities are as follows:

  1. Underage Students


  1. Fees and Charges

Students are required to pay the following:

Refunds

Refund requests can be submitted to the Homestay Coordinator for consideration. The refund of Homestay fees will be considered based on the following circumstances

  1. Privacy  & Confidentiality

  1. Student Feedback

Griffith Homestay seeks feedback from students as part of its continual improvement program. Students are requested to complete appraisal forms at the completion of their stay in Homestay or as part of a Study Tour program.

Complaints

A Host or student may advise Griffith Homestay of any concerns, difficulties or lodge a complaint regarding a placement at any given time. All Concerns and/or complaints are recorded on file and will be investigated.

              Ceasing to be a student


If the Student is terminated or excluded from his or her course, then the Student can remain with the Homestay Host (if the Host agrees) or must move to alternative accommodation.


If the Student is under 18 and is terminated or excluded from his or her course, then the Student must remain in Homestay accommodation until the official appeal process has been completed. If the Host agrees, then the Student can remain in the current Homestay but if the current Host no longer wants to accommodate the Student, then Griffith Homestay will find alternative accommodation for the Student.

In these circumstances the Student will not be eligible for a refund of Homestay fees and may be required to pay additional placement and relocation fees.

In the event a Student turns 18 while residing in Homestay accommodation before the initial four weeks:

  1. Termination

Griffith Homestay may immediately on notice to a Student terminate a Homestay (before or after commencement) if:

The following are examples and reasons placements maybe terminated:

Students may request to terminate the Homestay after 4 weeks without having to give a reason by providing 2 weeks’ written notice to Griffith Homestay and their Hosts.

If a student requests to be re- located with an alternative host an additional Homestay placement fee will apply.

Students may terminate a Homestay immediately on notice to Griffith Homestay (and Griffith Homestay will notify the Host of the termination) if at any time the Host has committed a theft, damaged property, caused an injury or engaged in violent or threatening behaviour (or in any other behaviour which reasonably makes the Student feel unsafe) in connection with the Homestay. In those circumstances, Griffith Homestay will take all reasonable steps to relocate the Student to another Homestay.

Students acknowledge a Host may terminate a placement should it be considered that the Student has not abided by the terms of the Student Agreement.


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