Terms of Service

• Host Terms
• Guests Terms

Homestay Host Terms of Service

Homestay Host Agreement 

Welcome to Griffith Homestay, a homestay service managed and operated by Griffith University. As a Homestay provider for the university we pride ourselves on providing and promoting a positive student experience. As a Homestay Host you will be provided with the opportunity to engage with a diverse range of students and the opportunity to introduce them to the culture and experience of Australian living.

This homestay host agreement is an agreement between the Homestay Host and Griffith University and ensures the standard requirements for providing pastoral care to students studying at the University and residing in Homestay Accommodation are met. By signing this agreement as a Homestay Host you agree to be bound by the terms and conditions of this Host Agreement.

Policies and Procedures relevant to this agreement which a Host should be familiar with are: 

Homestay Student Agreement

Homestay Policy

Homestay and Airport Reception Terms and Conditions 

International Student Critical Incident Management Policy and Procedure

Code of Conduct 

Equal Opportunity Policy

Under 18 International Student Policy and Procedures 

Griffith University Privacy Plan 

Grievance Procedures 

https://www.bluecard.qld.gov.au/

• Information - Security Policy 
• Privacy Plan 

Guide to Responding

1. Recruitment and Selection

All Hosts must:

• Be over 18 years of age
• Be a Citizen or Permanent Resident of Australia
• Adhere to all policies and procedures outlined in the Homestay Agreement 
• Attend and/or complete the online orientation
• Pass a house inspection which demonstrates the ability to provide the student with a private bedroom with a bed, linen, table, chair, study light, and cupboard space, use of shared living areas such as lounge, dining, kitchen, laundry, toilet and bathroom
• Pay a non-refundable Registration Fee
• Possess a valid Blue Card (Note: all household members over 18 must have a Blue Card)

1. Services 

Upon successful completion of the registration, orientation and house inspection, Griffith Homestay will register a host, have the host complete and agree to this Host Agreement. Griffith Homestay will then provide the following to the host:

• Maintain the confidentiality of Homestay Hosts and students’ right to privacy 
• Advise Hosts and students of the expectations of homestay by means of orientation, written and web based documents and information sessions. 
• Provide open, honest communication support and advice to Hosts
• Provide open, honest communication support and advice to Students
• Payment of Fees (where applicable and subject to placement type)
• Assistance with maintaining the Host online profile
• Assistance in accepting and responding to online placements
• Where applicable, allocating students to hosts
• Respond to complaints received via the Host or student within 24 hours
• Provide on-going support for Hosts and students as necessary and ensure that all parties are aware of the wide range of support services available within the university and provided through International Student Support Services, Health Services, Counselling Services, Sexual Harassment Contact Network and Grievance Resolution procedures.

Griffith Homestay does not provide guaranteed placements and where placements are provided a guarantee is not provided around the duration of the placement. Griffith Homestay recognises Hosts come from a variety of family compositions, cultural backgrounds; these will not be the basis for acceptance or rejection of placements.

1. Host Responsibilities

• Adhere to the Homestay Host Agreement and relevant University Policies and Procedures (including those listed on the first page of this Agreement which apply to a Host).
• Support and assist homestay students to live comfortably in a safe, clean and secure environment.
• Develop positive relationships with students which are based on mutual trust and communication providing a positive Australian student experience.
• Provide a private bedroom with a bed, table, chair, and lamp and cupboard space for each student.
• Provide the use of shared living areas such as lounge, dining, kitchen, laundry, toilet and bathroom.
• Provide the student with an orientation of the family home e.g. use of pool area and house facilities and security. Applicable house rules should be explained i.e. what time dinner is, telephone protocols, rules regarding smoking, alcohol, guests visiting, curfews, household tasks and bathroom conduct.
• Provide nutritious meals. Meal plans may vary from self-catering options to fully catered options. The host will provide meals or facilities for preparing meals in accordance with the agreed meal plan for the placement.
• Provide support to students in understanding community services such as public transport, banks, and emergency services.
• Assist students with medical attention when required.  
• Live within 30 to 40 minutes by public transport to Griffith University’s Nathan, Mt Gravatt, Southbank, Gold Coast and Logan campuses with a maximum of two bus trips.
• Acknowledge the significance of culture, customs, language and beliefs in the life of their student and accommodate appropriately for these within the host environment.
• Be prepared to spend time with student(s) every day so they can learn about Australian culture.
• Attend the Homestay Hosts’ information sessions held by Griffith University.
• Participate in biennial house inspections. 
• For Hosts that rent their property, a signed letter from the property owner or landlord providing permission to host the student is required, the letter should include the time period aligned with the placement so it is known to the property owner or landlord the duration for which there will be additional occupants in the property. 
• A host family member who is 18+ will be expected to be at home to welcome the student when he/she arrives (Monday to Sunday AM/PM).
• Advise Griffith Homestay of any modification, changes, and additional occupants to the household as soon as practicable and provide documented evidence of changes including updated Blue Cards.
• Must not host more than 2 International Students placed by Griffith Homestay in your home at the same time. Students must be of different nationalities unless Griffith Homestay have provided approval to host 2 students of from the same cultural background.
• Discuss personal safety information provided by Griffith Homestay with the student for both inside and outside the home.
• Ensure the student has emergency numbers – Police, host contact number/s and address
• Inform Griffith Homestay of any incidents in accordance with the International Student Critical Incident Management Policy and Procedure.
• If the homestay provider is temporarily unable to provide accommodation or suitable supervision for holidays periods or other reasons then the student must be relocated to Griffith approved Homestay
• If the homestay provider intends to change address or contact details, Griffith Homestay must be notified immediately
• Advise the Student Adviser or the Homestay Coordinator of any urgent medical issues
• Enter into a written agreement direct with any long-term Homestay Student i.e. longer than four weeks. Griffith Homestay suggests using the ‘Rooming Accommodation Agreement’ on the Queensland Residential Tenancies Authority website – https://www.rta.qld.gov.au

Under 18 International Students

• Agree to abide by the terms and requirements as set out in the Under 18 International student policy and procedures in relation to hosting under age including curfew arrangements, monitoring student progress and behaviour welfare, travel and non-homestay overnight accommodation including if students fail to reside in the approved homestay or intends to move.
• If hosting underage students, be aware of the additional responsibilities in caring for under 18 students and their welfare arrangements in accordance with university policy and provide same.
• If hosting an underage student of a certain gender hosts may only be permitted to host a student of the same gender. This may not always be the case if the students are over 18.
• Onlyhosting other guests, or students of any institution, that are the same gender as your Homestay Student
• Enforcing the curfew set by Griffith University or Griffith Homestay or the education provider. You must notify Griffith Homestay immediately if there is a breach of curfew
  notifying the education provider if your Homestay Student will be absent for the day and notifying University if you believe there has been excessive non-attendance at the education provider
• Inform Griffith Homestay and the Student’s guardian of any issues or concerns relating to the Homestay Student
• Never leaving your Homestay Student alone at Home overnight or without an approved adult who has a current Working with Children check and always notify Griffith Homestay if you will be going on holidays without your student so that a suitable temporary homestay can be arranged 
• Never allow the Homestay Student to sleep at another location overnight or go on a holiday without obtaining the permission of Griffith Homestay
• Hosts wishing to take the Student on holidays with them must seek approval from Griffith Homestay
• Immediately notify Griffith Homestay of any incident or allegation of child abuse including:
  • any act committed against a child involving – 
• a sexual offence; or
• an offence of grooming; and
  • the infliction, on a child, of – 
• physical violence; or
• serious emotional or psychological harm; and
• Serious neglect of a child.  

1. Insurance

• Hosts are required to have House and Contents insurance.
• Hosts must have adequate Insurance for Public Liability up to $20,000,000  
• Where a vehicle is used for homestay purposes the vehicle must be insured and roadworthy.

1. Fees and Charges 

• The student will pay the host directly for individual Homestay placements.
• The initial payment will be for four weeks accommodation.
• After the initial four week homestay period, payments by the student will be either weekly/fortnightly amounts in advance, as agreed with the Host.
• Students should be provided with a receipt to confirm payment.
• Where a student is placed with a host as part of a group booking the university will arrange payment to the host directly. The host will be advised of the group booking prior to the placement commencement date.

*Long term placements may see students return home during the holiday period. If a student vacates the homestay during the holiday period for more than 2 weeks students can expect to pay up to 50% of the homestay fee to the Host family to either store their personal items or secure the room .The amount payable is negotiable between the Host and student.

1. Privacy & Confidentiality 

• Hosts must adhere to and have an understanding of the Griffith University Privacy Plan.
• Hosts agree to not disclose any confidential information to any third party unless it is required by law.
• Any personal information received from Griffith Homestay is to remain of a confidential nature.
• Hosts should respect students’ right to privacy whilst realising that privacy does not equate to isolation.
• Hosts are entitled to the benefit of the obligations the Homestay Student has as set out in the Homestay Student Agreement the Student enters into with Griffith Homestay.
• As such, the Host can enforce those obligations against the Student and also terminate the Homestay in the same circumstances where Griffith Homestay could terminate the Homestay e.g. where the Student has not complied with the Homestay Student Agreement.
• The Student may accept the benefit of this Agreement and terminate this Agreement by notice to the Host and/or to Griffith Homestay (and if only to Griffith Homestay, they will then notify the Host) in circumstances outlined in this Agreement where Griffith Homestay can terminate and also in circumstances outlined in the Homestay Student Agreement where the Student can terminate.

1. Complaints

A Host or student may advise Griffith Accommodation of any concerns, difficulties or lodge a complaint regarding a placement at any given time. All Concerns and/or complaints are recorded on file and will be investigated.

1. Termination

Griffith Accommodation may terminate a Homestay placement (before or after commencement) immediately by notice if the Host responsibilities have not been met or in its sole discretion that it is appropriate to terminate the Homestay. The following are examples and reasons placements maybe terminated:

• Medical or critical incident involving the Host, Student or affiliated party.
• Reason to believe the student maybe at risk or harm either physically or emotionally.
• Suspected inappropriate behaviour impacting the wellbeing of the student or host.
• Serious complaint involving the student or host family.
• If the Host or another household member has committed a theft, damaged property, caused an injury to the Student or engaged in violent or threatening behaviour (or in any other behaviour which reasonably makes the Student feel unsafe) in connection with the Homestay.
  
  

In its sole discretion, Griffith Accommodation may elect to cancel the registration of Hosts should it consider the Host fails to satisfy service provisions in accordance with this agreement.

Homestay Guest Terms of Service

Dear Applicant ,

Thank you for choosing Griffith Homestay. Before we commence your application process you are required to read the following so that you have a better understanding about the homestay program and what support is available to you as a Homestay Student with Griffith Homestay Program.Please do not hesitate to email homestay@griffith.edu.au if you require additional information about the process and the what you can expect. 

What is Homestay?

• Homestay is a cultural interaction between student and family
• Homestay can be beneficial for students to improve their English Language skills
• Provides a safe and secure environment
• Provides students with fully furnished accommodation
• Students make lifelong friendships
• Students gain an understanding of different cultures
• Not all families are the same. Some families may consist of single lady or mother and father and children.
• All families are culturally sensitive to student’s needs
• All families speak English and have attended a Homestay Orientation
• All families have signed a Homestay Agreement
• All houses have been inspected by University staff and each family are monitored in accordance with the Homestay Program
• All students are provided with a private room , fully furnished with bed, desk, lamp, wardrobe or hanging space and access to laundry and toilet facilities.
• Your homestay host will assist you with purchasing a Go Card, orientation around the Homestay and house facilities. Bus routes and timetables to and from your campus of study
• Communication is very important and please talk to your host if you have any concerns or issues that you do not understand.

• Requirements 

  • Students requesting special diets will incur an additional weekly charge of $35.These may include Halal, Vegetarian, Vegan or religious or medical requirements.
  • Many of our Homestay families are happy to cater for students of the Muslim faith and accommodate their special needs
  • Students must advise if they are smokers so our office can accommodate their needs.
  • Student must advise if they have health requirements or require special medications
  • Student must advise if they have any disabilities that require special facilities or services   
  • Student must advise if they are happy to live with pets
  • Student must advise if they are happy to live with children
  • Once you complete the application process and you make payment for the Homestay Application fee you will be provided with a selection of hosts to choose from.
  • Please note that every effort will be made to meet your homestay requirements when you complete your application. 
  • Under Age Students 
    
  • If you are a student under the age of 18 years you are required to stay in University approved accommodation and to meet the requirements of your student visa .
  • Under Age students must apply for homestay accommodation prior to receiving their Confirmation of Enrolment and CAAW letter from the University.
  • Under Age students are placed with Homestay Hosts who have met the University requirements for Hosting Under Age students. Each family must must abide by University policy and State Government legislation in relation to Child Protection and Safety..
  • The university is responsible for the student’s welfare and Student’s under 18 must abide by the university rules including travel ,accommodation ,curfews .
  • Students will meet with the Student Advisor on a regular basis to discuss their academic progress, homestay arrangements and general health and well being. 
  • ELICOS students must not stay out overnight and they must remain in homestay until they turn 18. 
  • Undergraduate students must gain signed approval from the Student Advisor if they wish to stay out overnight or go away on holiday.
  • Under 18 students are not permitted to reside with family members unless approved by Department of Home Affairs and welfare and Guardianship have been approved through the visa process.
  • Under Age students are required to book airport transfers for their arrival to Australia and will be required to book a return transfer if they decide to go home for a holiday whilst Under Age .
    Arrival Details 
  • Griffith English Language students commencing their studies in Australia are eligible for the complimentary airport reception.  Only one complimentary airport reception for duration of study.
  • Undergraduate or Post graduate students will receive only one complimentary airport reception for their duration of study.
  • Students are required to confirm their Airport reception details 72 hours prior to departure from their home country.
  • When a student arrives at the International Airport our representative will be holding a board with the university logo and student’s name. The student should not leave the arrival area.  Should a student not make contact then they should proceed to the Travellers information desk for assistance.
  • Booking Information can be found on the Griffith Homestay website.
  • Student-information/airport-reception
  • Emergency Contact mobile 0419720826

• Payment and Fees 

  • ELICOS/Full Fee Paying Students must pay four (4) weeks homestay fee when they arrive at their homestay accommodation.  If a student wants to move out before the end of the 4 weeks then this money is non-refundable.
  • Students may leave at the end of the four week period without notice
  • Students should give one weeks’ notice after the first four week period
  • There is no charge for holiday periods less than 10 days where the student wishes to leave the homestay or wants to leave their belongings in the room.
  • Students can expect to pay 50% of the homestay fee for periods longer than 10 days where they have left the homestay for a holiday or returned to their home country and wish to continue living in the homestay accommodation when they return.
  • Students must discuss with homestay host and make an agreement with the host about the holiday period
  • Please note that Internet in Australia is generally not a free service so talk to your host about your requirements and if fees apply for accessing the Internet service in your homestay. You can expect to pay up to $10 per week to use the Internet.
    Leaving the Homestay
  • Students are advised to visit the homestay office or contact homestay@griffith.edu.au if they are experiencing difficulty with their accommodation
  • If a student wants to move out after the first 4 weeks and requires another homestay then an additional placement fee will be charged
  • Under 18 students are required to remain in homestay until they are 18 years of age.
  • If you are unhappy with the arrangements please ask for assistance from the Student Adviser, Student Administration or
  • Visit the Homestay Office :N11  The Hub Building Nathan Campus and ask to make an appointment with the Homestay Coordinator.

Here are some important contacts to assist you with your studies and a stay in Australia.

• Griffith Homestay
• Student Handbook
• Homestay Fees and Charges 
• Health and Safety and Well Being 
• Griffith International - Information about courses, life on campus and facilities 
• Guide to Responding

In meantime please read the below the Host Student Agreement  and complete your application with Griffith Homestay.

Homestay Student Agreement

Welcome to Griffith University’s Homestay program. As a student residing in Homestay accommodation you will be provided with the opportunity to engage with a Homestay Host/s, develop lifelong friendships and experience Australian culture while living in a safe and comfortable environment.

This Homestay Student Agreement is between the Homestay student and Griffith University. It ensures the standard requirements for residing in Homestay accommodation are met. By signing this agreement as a student you agree to be bound by the terms and conditions of this Agreement.

Policies and Procedures relevant to this agreement which a student should be familiar with are:

Homestay Policy

Homestay Host Agreement

Student Critical Incident Management Policy

Student Critical Incident Management Procedures

Student Misconduct Policy

Student Sexual Assault, Harassment, Bullying and Discrimination Policy

Procedures for Reporting and Responding to Student Sexual Assault, Harassment, Bullying and Discrimination

Code of Conduct

Under 18 International Student Policy and Procedures Griffith University PrivacyPlan

• Information - Security Policy 
• Privacy Plan 

Eligibility

To be eligible to be placed into Homestay students are required to have undertaken thefollowing:

• Completed a Homestay application online
• Paid a placement fee
• Provided Proof of Enrolment at Griffith University or an affiliated institution
• Possess and provide proof of a valid visa
• Agree to comply with the Policies & Procedures listed above and any Policies and Procedures which are listed in those Policies and Procedures

Students who fail to comply with the eligibility criteria may have their Homestay application refused or placement terminated.

1. Placement of a Student

Students can only be placed into Homestay once they have met the eligibility criteria. Students are matched with Homestay hosts in accordance with their requirements and special requests (these may include smoking, allergies & medical problems, hobbies). Students that do not have special requirements are able to select a host online or are paired with hosts who have similar interests and hobbies.

1. Student Responsibilities

Whilst in Homestay students responsibilities are as follows:

• Be respectful towards and adhere to the guidelines/rules for living in the household given by the Host. Rules may include set meal times, no smoking, rules around internet usage.
• Develop a positive relationship with the host based on mutual trust and honest communication. Student should be open about their needs/wants. For example, need to make a phone call late in the night (after 10pm).
• Be responsible for purchasing personal items.
• Offer to help with minor household chores such as occasionally washing up and keeping their bedroom clean and tidy.
• Be considerate and keep noise to a minimum after 8:30pm.
• Seek permission from the Host before inviting friends over.
• Advise the Host of social activities and when you will be home for meals.
• Pay for any damage to Host property (if responsible for the damage).
• Keep all valuables, money, passport and airline tickets in a safe place.
• Attend an orientation with the Homestay Coordinator, when required.
• Behave appropriately and be prepared to participate in reasonable family activities.
• Respect and be aware that cultural differences and beliefs of the Host may differ from their own.
• Advise the Homestay Coordinator immediately of any concerns regarding health or welfare which may arise in the Homestay environment.
• Adhere to the guidelines set down in the Student Handbook and orientation session.
• Be aware and abide by the laws of Australia, for example, wear bicycle helmets, respect legal age of drinking, etc.
• During holiday periods of more than 2 weeks’ pay, a percentage (usually 50%) of the Homestay fee to the Host to either store personal items or secure the room. This is negotiable between the Host and student.
• Students are not obligated to inform their host about personal health issues but should show a duty of care to all individuals residing in the household. Host families must respect individual's privacy and confidentiality.

1. Underage Students

• Students under 18 will be placed in Homestay for the duration of their studies at Griffith University/Griffith College. If a student requests a new placement prior to turning 18, Griffith Homestay will review the request. Students under 18 will be provided with 1 complimentary placement with a new Host, additional placements will incur fees.
• Students under 18 must adhere to the Under 18 International Student Policy and Procedures including curfew restrictions.
• Students under 18 must meet with their Student Adviser or University representative on a regular basis.
• Students under 18 must report any issues or concerns immediately to the Homestay Coordinator or their Student Adviser.
• As a Homestay student (guest) you will be responsible for obtaining insurance for your own personal belongings if you desire, but must have insurance associated with relevant Visa requirements.

1. Fees and Charges

Students are required to pay the following:

• Placement fee at the time of completing an application.
• Pay the 4 week homestay fee directly to the homestay host upon arrival at their accommodation. The initial payment should be for 4 weeks and is non-refundable.
• Homestay fees apply from the confirmed date of arrival.
• If a student requires a new homestay after the first 4 weeks then an additional placement fee will be charged.
• After the initial 4 week Homestay period, payments will be made in weekly/fortnightly amounts in advance to the Host, as agreed with the Host.
• Pay all personal expenses including but not limited to travel, entertainment, telephone calls, medical expenses and other personal, incidental costs .e.g. snacks, restaurant visits and special dietary requirements including Halal, Gluten Free, Vegetarian, Lactose intolerance.
• Be expected to pay up to $10 per week for internet.

Refunds

Refund requests can be submitted to the Homestay Coordinator for consideration. The refund of Homestay fees will be considered based on the following circumstances

• Where a placement has been terminated in accordance with the termination section of this agreement.
• Where the placement was terminated as a result of the Host failing to meet the conditions outlined in the Homestay Host Agreement or at the Hosts request.
• Where a Homestay Placement has not been confirmed by Griffith Homestay within 14 days of the application fee being received.

1. Privacy  & Confidentiality

• Students must adhere to and have an understanding of the Griffith University Privacy Plan.
• Information collected will not be disclosed to third parties without your consent, exceptto meet government, legal or other regulatory authority requirements.
• The Homestay Host you stay with is entitled to the benefit of the obligations you agree to under this Agreement. The Host can therefore enforce those obligations against you and also terminate the Homestay in the same circumstances where Griffith Homestay could terminate the Homestay e.g. where the Student has not complied with this Homestay Student Agreement.

1. Student Feedback

Griffith Homestay seeks feedback from students as part of its continual improvement program. Students are requested to complete appraisal forms at the completion of their stay in Homestay or as part of a Study Tour program.

Complaints

A Host or student may advise Griffith Homestay of any concerns, difficulties or lodge a complaint regarding a placement at any given time. All Concerns and/or complaints are recorded on file and will be investigated.

              Ceasing to be a student

If the Student is terminated or excluded from his or her course, then the Student can remain with the Homestay Host (if the Host agrees) or must move to alternative accommodation.

If the Student is under 18 and is terminated or excluded from his or her course, then the Student must remain in Homestay accommodation until the official appeal process has been completed. If the Host agrees, then the Student can remain in the current Homestay but if the current Host no longer wants to accommodate the Student, then Griffith Homestay will find alternative accommodation for the Student.

In these circumstances the Student will not be eligible for a refund of Homestay fees and may be required to pay additional placement and relocation fees.

In the event a Student turns 18 while residing in Homestay accommodation before the initial four weeks:

• the Student can move out before the end of the Homestay contract but without refund of the Homestay fees paid in advance; or
• if the Student elects to remain in Homestay for the duration of the four weeks (with the Host’s consent), then they will need to communicate with the Host and adhere to Homestay Guidelines in relation to meals, leaving the Homestay house at night, staying away from Homestay, etc. notwithstanding they have turned 18.

1. Termination

Griffith Homestay may immediately on notice to a Student terminate a Homestay (before or after commencement) if:

• a student fails or ceases to satisfy the eligibility criteria; or
• the Homestay ceases to meet the requirements of the Homestay Host Agreement; or
• in its sole discretion, Griffith Homestay determines that it is appropriate to terminate the Homestay for any other reason including in response to a request from a Host or a Student.

The following are examples and reasons placements maybe terminated:

• Medical or critical incident involving the Host, Student or affiliated party.
• Reason to believe the student maybe at risk or harm either physically or emotionally.
• Suspected inappropriate behaviour impacting the well being of the student or host.
• Serious complaint involving the student or host family.

Students may request to terminate the Homestay after 4 weeks without having to give a reason by providing 2 weeks’ written notice to Griffith Homestay and their Hosts.

If a student requests to be re- located with an alternative host an additional Homestay placement fee will apply.

Students may terminate a Homestay immediately on notice to Griffith Homestay (and Griffith Homestay will notify the Host of the termination) if at any time the Host has committed a theft, damaged property, caused an injury or engaged in violent or threatening behaviour (or in any other behaviour which reasonably makes the Student feel unsafe) in connection with the Homestay. In those circumstances, Griffith Homestay will take all reasonable steps to relocate the Student to another Homestay.

Students acknowledge a Host may terminate a placement should it be considered that the Student has not abided by the terms of the Student Agreement.